Tuesday, July 29, 2008

The Trip

For those of you who have never had the joy of going to the Oregon coast, I have a little photographic tour so show you just how amazing it is.

We went to Rockaway Beach, Oregon. Which is about 200 miles and a 4 hour drive away from where we live. We ended up taking 101 south the whole way, which I rather enjoy. I think it's the most scenic route but it's definitely slower than I-5.

When we left home it was cold and drizzly, but had cleared up and was beautiful just as we reached the top of Neahkahnie Mountain. The views are spectacular.


We got into town safely and got to our condo that we had rented while we were there. It's right downtown with a lovely ocean front view. After we'd checked it out, we went back downstairs to unload the car and passed another family who was going to their place. When we went back to the condo, the same family was unlocking the door to the condo we rented. We told her that we had rented that one and she informed us that she owned that condo, had a timeshare and that we would have to leave. Essentially telling us to go away and fend for ourselves. Once she found out that we'd already been inside and that we had no intention of leaving, she stomped off to the realtor that rented the condo out to find out what was going on.

We called her too after the obnoxious woman had left and Barb (the realtor) told us she was on her way to the office now to find out what was going on. She told us she'd call us back in about 15 minutes. 10 minutes later the obnoxious woman came back, told that there had been a misunderstanding and that Barb was looking for another place for us to stay.

We went to Barb's office, which was right across the street and found out that woman showed up at the last minute without calling to find out if the condo had been rented. We had wondered if they had double booked it and just didn't say anything. That was not the case at all. In fact this was the first time that anything like that had happened to them. She really bent over backwards to find us a great place and make sure we were satisfied. She found a great ocean view house for no extra charge, and in fact, she paid the difference for the house and paid for use of the hot tub as well. I couldn't speak anymore highly of Barb and her company. In fact, she told us that because of what happened to us, she will no longer rent out that condo, so that what happened to us won't happen to anyone else.

Here's where we were suppose to stay:
http://www.tcroman.com/V1040/V1040.htm

Here's where we ended up staying:
http://www.obvr.com/greatescape/greatescape.php

We clearly traded up. I sent her a great email to thank her for what she did. Companies generally only hear from people if something goes wrong, rarely do they hear if their company went above and beyond and did the very best they could in a difficult situation.

Once that passed we did what we usually do, beach, cheese factory and what not. But that's all for tomorrow.

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